Return & Exchange

What is this store's return and exchange policy?

Full refunds available within 30 days. Buyer must return the item within 30 days. 

All returns must be postmarked within 14 business days of receiving your item(s). Items must be returned in exact condition as was sent. Buyer must pay for return shipping.

If you are in any way unsatisfied with our products, contact us at within 30 days of your purchase in order to arrange a return. International orders may be subject to additional shipping in order to return the purchase. Buyer must pay for return shipping.

Non-Exchangeable & Non-Refundable Items & Brands

Please note that due to final clearance, hygiene concerns, and suppliers' requests, certain items and brands are non-exchangeable, non-returnable, and non-refundable.

Kindly double check that the items you wish to return do not fall under this list.
  1. Beauty products
  2. Earrings
  3. e-Gift cards
  4. Handkerchiefs
  5. Hosiery
  6. Lingerie sets (including women's shapewear and body shapers)
  7. Underpants
  8. Socks
  9. Swimwear ***For Sold by YAYSS items, swimwear is only returnable with the original hygiene sticker
  10. Toiletries
  11. Headphones and earphones
  12. Items Sold by Sellers (non-exchangeable but refundable)

Please note: If the returns team receives a non-returnable item, we will send back the item to the original shipping address without a refund/exchange.

What if something is wrong with my order?

If you have a problem with an order, please contact us directly at, either through the Contact page or through your Yayss account settings page.