Delivery & Shipping
Our delivery process:
Please ensure your delivery details are correct.
We‘ll send you an email when your order is dispatched. Please note that delivery times quoted are for your guidance only and are not guaranteed. As we're sure you know, nothing is 100% certain (especially when it involves the roads/air/sea). Generally however, there are no problems and your order will arrive as planned. The majority of our courier services offer a 'Predict' service. This is an SMS text to you on the morning of delivery outlining the timings of your delivery slot direct to your mobile phone. To receive this service, make sure enter your mobile number when placing your order, including country dialling code. Most of our deliveries will occur between the hours of 08.00 and 19.00.
Please be aware that courier notes containing extra information for delivery are at the discretion of the delivery driver to comply with. We employ a signed for service in which the courier is expected to obtain a signature upon delivery. If a delivery note expressing alternate delivery instructions is complied with and results in a lost parcel, any claim for compensation would be invalidated.
If everything in your order is in stock, we'll aim to send it out within a day or so. If something is out of stock, we'll ship what we have and cancel the rest. You will be notified via email should this be the case.
Items are shipped direct from Manufacturer & supplier.
In order for our customers to receive their lovely item(s) at the earliest possible time. We had pre-arranged warehouses in different locations in different countries we had allocated, to serve our international customers. As this is the case, you will receive your order in 2 or more parts. You will also be informed through email when your orders are shipped out separately.